Terms and Conditions
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our products without express written permission by us. These conditions shall apply to all sales transactions between BM Naturel and the purchaser placing an order. We reserve the right, with or without notice, to cancel or reduce the quantity of any products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions. BM Naturel reserves the right to amend their Terms and Conditions at any time; if changes are made, we will post a notice of any such changes on the website. We suggest that you revisit the Terms and Conditions from time to time to review any changes.
1. Purchasing Goods
When purchasing goods on this website you agree that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects and does not refer to any other person.You place your order request for goods from the website by clicking on the confirm order button at the end of the on-line order process. You will be guided through the process of placing an order by a series of simple instructions on the website.Once you have placed your order, we will send to you an acknowledgement providing you with a payment reference and the value of your order. We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us.Any unauthorized use of our site (for example, use of a coupon that is not genuine) may result in your order being refused with a full refund.
2. Pricing and description of goods
Prices for goods on the website are as quoted; VAT is not charged on any item. Cost for delivery and standard packaging will be added at checkout; these costs are as stated in section 5, ‘Delivery’. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. We endeavor to make sure pricing is correct at time of publishing, but reserve the right to change prices due to error or supplier changes. The customer will be informed of price changes accordingly.
We attempt to be as accurate as possible when describing our products on the website; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors, information or other content available on the website are accurate, complete, reliable, current, or error-free.
Whilst every effort is made to accurately describe products on the website, the photographic image is only a general representation of the product. All items are hand made in small batches and, as such, there may be slight variations between individual soaps and soap batches in terms of color, pattern, scent and texture, none of which will affect product quality. The swirl pattern inside, and on top of, soaps will vary within one soap batch due to the nature of the swirl itself and the behavior of the soap batter at time of pouring.
3. Care of soap and precautions
Once purchased, some soaps should be stored in a cool, dry place out of direct sunlight, until use. After each use, the soap should be placed on a free-draining soap dish clear of standing water, to allow it to dry out. Failure to do this may cause the soap to become very soft. The soap is for external use only. Should any irritation occur, use should be discontinued immediately; we would be grateful for any feedback should this happen.
As with all new products, it is advisable to check on a small area of skin before main use. Some essential oils contain potential allergens that may cause adverse reactions in some individuals. These are clearly stated on the website and the product labeling in accordance with current EU regulations. If a customer has a known sensitivity to an ingredient or allergen, it is their responsibility to check the ingredients list of the product prior to purchase.
BM Naturel will try to use recycled boxes, envelopes and packaging and will aim to keep packaging to a minimum, both in terms of cost to customer and amount of packaging used. As far as is possible, plastic packaging is not used. We would encourage our customers to reuse or recycle their packaging for the benefit of the environment.
We promise to ship our best-quality products to you in a safe, secure and reliable manner and to deal promptly with any concern you may have regarding your order.
We will make every effort to dispatch orders within 3 working days of receipt; in most instances, orders will normally be dealt with within 24 hours. Proof of dispatch will be obtained by BM Naturel and will be available upon request.
If you are not satisfied and wish to return the goods ordered, you must notify us within 3 days of receiving your order. We will refund only UNUSED products, returned to us in fully resealable condition, including undamaged, sealed packaging and labeling for individual items (eg soap boxes, bath bombs, within 7 days. Jars must not have the tamper seal broken. Soap sold in ‘basic’ packaging cannot be returned for a refund since the product is not sold in a sealed package.
We must be notified of incorrect or damaged orders within 24hrs of receipt. If you cancel an order after dispatch, this will incur a 10% surcharge. Where the reason for return is NOT due to an error made by BM Naturel, all return costs incurred will be the customer’s responsibility and a refund for items will not be issued until the goods are received back in an UNUSED (and, where applicable, unopened) and fully resealable condition.